Last updated: June 27, 2026
Welcome to SEO Surat Portal. We operate as an explicitly hybrid marketplace serving both B2B industrial clients and direct B2C retail customers. Our shipping and delivery policies are dynamically structured to accommodate both standard retail goods and heavy industrial machinery.
Our processing times are segmented based on the product classification:
| Product Classification | Shipping Fees | Estimated Delivery Window | Logistics Route |
|---|---|---|---|
| Standard Retail Items (Small Goods, Commercial Brushes, Utilities) |
FREE SHIPPING | 3–5 Business Days | Express Air / Surface Courier |
| Heavy Industrial Machinery (Plant Equipment, Heavy Engineering Tools) |
FREE SHIPPING | 7–15 Business Days | Heavy Surface Cargo & Freight Logistics |
For Heavy Industrial Machinery, mandatory physical inspection is required at the time of delivery. Any transit damages must be recorded on the delivery receipt/Proof of Delivery (POD) before signing. Failure to note damages upon receipt may result in a denial of damage claims. B2B clients assume responsibility once the equipment has been signed for without noted exceptions.
For standard retail items, if your order arrives damaged, please contact us immediately at info@seo-surat.in with your order number and photos of the damaged item.
If you have any questions about our shipping policy, freight options, or order tracking, please contact us: